C-TAG provides digital educational services, including live online workshops, in-person workshops, and related digital learning materials. As our offering is a service rather than a physical product, no items are shipped or couriered.
Upon confirmed and successful payment, workshop access details — including the session link (for online sessions), venue address (for in-person sessions), or joining instructions — will be delivered via WhatsApp, using the number provided at registration, within 24 hours on business days.
The format (online or in-person) and the exact date and time of a session are specified in the promotional advertisement (for example, an Instagram ad) that directed you to this website. Please refer to that advertisement, or the WhatsApp confirmation you receive, for exact session details.
Post-workshop resource kits and any supplementary digital materials are shared electronically via WhatsApp or email, typically within 48 hours of the session's completion.
For online sessions, participants need a stable internet connection, a device (laptop or smartphone), and access to WhatsApp for receiving joining instructions. No specialized software or hardware is required.
If you do not receive your workshop access details within 24 hours of a confirmed payment, please contact us immediately using the details below. We aim to resolve access issues within one business day.
Participants are responsible for providing an accurate and reachable WhatsApp number at the time of registration. C-TAG is not liable for delayed or failed delivery of access details resulting from incorrect contact information supplied by the participant.